Privacy Policy

Arvo Floors (“Arvo Floors,” “we,” “us,” or “our”) is a flooring installation company based in Warner Robins, Georgia, serving Middle Georgia, including Macon, Warner Robins, Byron, Perry, Milledgeville, and Forsyth. This Privacy Policy explains what information we collect when you visit arvofloors.com or request an estimate, how we use it, and the choices you have.

Information We Collect

When you request a free estimate, we collect the information you enter in our form: your name, phone number, and ZIP code. We also record the page you submitted from and, if you arrived from an ad, basic campaign information (such as which ad you clicked) so we know which advertising is working.

If you call, text, or email us, we keep a record of that conversation and any details you share about your project, such as room sizes, flooring type, or photos of your space.

If you allow cookies, we and our advertising partners may automatically collect basic technical information, such as your browser type, device type, pages you visit, and how you arrived at our site.

How We Use Your Information

We use your information to:

• Contact you about your estimate and schedule your in-home measurement
• Prepare quotes and complete your flooring installation
• Answer your questions and provide customer service and warranty support
• Send appointment reminders and project updates
• Understand which of our ads and pages are helpful
• Keep our website secure and working properly

We do not sell your personal information.

Text Messages (SMS)

By submitting your phone number through our website, you agree that Arvo Floors may contact you by call or text message about your estimate, appointment, and project. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive text messages is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Cookies and Advertising

Our website uses the Meta Pixel, a tool provided by Meta Platforms, Inc. (Facebook and Instagram), to understand which of our ads are helpful and to show relevant ads to people who have visited our site. The Meta Pixel only loads after you click “Accept” on our cookie notice. If you click “Decline,” the Meta Pixel does not load. If you accept and later submit our estimate form or tap our phone number, we let Meta know that a request or call was made, but we do not send Meta your name, phone number, or ZIP code.

We also save your first name in your own browser so our confirmation page can greet you by name. This stays on your device.

You can change your cookie choice at any time using the “Cookie Settings” link at the bottom of every page. You can also manage ads through your Facebook ad preferences, and most web browsers let you block or delete cookies in their settings.

How We Share Information

We share your information only as needed to run our business, such as with:

• Service providers that help us operate, including our website host, our form-processing and email provider (which delivers your estimate request to us), our customer management software, and our phone and text messaging providers
• Advertising partners such as Meta, only if you accept cookies
• Authorities, if required by law or to protect our rights and safety

These providers may only use your information to perform services for us.

How Long We Keep Your Information

We keep your information for as long as needed to provide estimates, complete your project, honor our workmanship warranty, and meet legal and tax recordkeeping requirements. After that, we delete it or keep it in a form that no longer identifies you.

How We Protect Your Information

We use reasonable safeguards to protect your information. However, no website or method of transmission over the internet is 100% secure.

Your Choices

• You can ask us what information we have about you, ask us to correct it, or ask us to delete it.
• You can opt out of text messages at any time by replying STOP.
• You can decline or withdraw cookie consent using the “Cookie Settings” link in our footer.

To make a request, contact us using the information below. We will respond within a reasonable time.

Children's Privacy

Our services are intended for adults. We do not knowingly collect information from anyone under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page.

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